Terms and Conditions 5/11/21
The tours offered by Bartlett Tours are designed for the active mature adult. The nature of the overnight tours often requires moderate walking each day, as well as adherence to a schedule.
These tours are operated by MK Services, Inc. doing business as Bartlett Tours in Lake Havasu City, Arizona. All transportation, sight-seeing excursions, attractions, restaurants, hotel accommodations, theaters, and other travel related service providers are furnished by each of service providers and we act only as agent for the contractors providing the services. Bartlett Tours shall not be held liable for failure to perform, loss of or damage of property, or injury to person, resulting from the performance of those contractors, their employees or servants. By utilizing the services of the suppliers, you agree that your remedy is directly with the suppliers and not with Bartlett Tours. Bartlett Tours shall not be held liable to refund monies beyond what is refunded back to Bartlett Tours for the bargained service. Additionally Bartlett Tours waives any and all liability for losses or expenses due to sickness, lack of medical facilities or practitioners, pandemics, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, acts of God, or other such causes.
These tour programs are planned in advance. If between planning time and the actual tour operation, circumstances beyond our control require changes, we reserve the right to vary itineraries and/or substitute components of our tour programs. Bartlett Tours reserves the right to withdraw any tour at any time.
Bartlett Tours reserves the right at any time to dismiss anyone from the tour whose conduct has become injurious to the welfare, health, and pleasure of other tour participants. The dismissed person must make their own arrangements for return home at their expense. No tour refund will be made.
If you choose to leave a vehicle at the departure point, you do so at your own risk. Neither Bartlett Tours nor the owner of the parking lot will be responsible for any loss or damage to your vehicle.
Full and final payment for a reservation on a tour, and/or your participation in any part of a tour, constitutes consent to all provisions of these Terms and Conditions.
BAGGAGE: Each passenger is allowed 1 suitcase (on overnight trips) and a small carry-on bag.
PASSENGER CANCELLATION POLICY FOR BARTLETT BUS TOURS: There is usually no penalty charge for cancellation 45 days or more prior to departure, regardless of reason. If you cancel within 45 days from departure, and we are able to fill your space, we will refund in full. If you cancel within 45 days and we cannot fill your space, we can only refund unused, refundable air tickets, lodging, meals and attractions where we are not charged. No refunds will be given for cancellations within 72 hours of departure, “no shows”, or for cancellation after a tour begins.
PASSENGER CANCELLATION POLICY FOR SPECIAL TOURS & CRUISES: Where Bartlett Tours organizes the tour but contracts for the operation of the tour with a cruise line, airline, or another tour company, cancellation charges will be in line with that other company’s policies. In those cases, you will be notified of their unique cancellation policies/charges associated with that tour and these cancellation policies do supersede the General Bartlett Tours Bus Tour cancellation policy terms.
ILLNESS WHILE ON TOUR: If a guest becomes ill or has an elevated body temperature they will not be able to continue on the trip. They are responsible for making their own arrangements to return home at their expense. No tour refund will be made. Note travel insurance often does have coverage for situations like this under trip interruption.
TRAVEL INSURANCE: Travel Insurance may minimize loss of your investment. We offer Travel Guard Insurance and it may be purchased on our website, through our office, or directly from Travel Guard. It is important to read the conditions including timing benefits for purchasing such insurance, coverage, and exclusions. Some of the large tour operators we contract with may require the purchase of travel protection from them and usually this must be purchased at the time of the initial deposit for the tour. Cancellation of travel insurance is subject to the cancellation policy terms of the issuing insurance company. Claims and re-imbursements are strictly between the client and the insurance company.
COVID-19 PRECAUTIONS: Bartlett Tours continues to monitor the COVID-19 Pandemic situation. The well being and travel enjoyment of our guests is our paramount priority. Bartlett Tours will continue to follow guidelines from all authorities and government advisories.
We are also planning for potential implementation of some or all recommended preventative measures on future tours that will help ensure the health and safety of guests. For the near future, anyone who becomes ill during the trip and is running a temperature will not be allowed to continue with the tour. They will be responsible in total for their return transportation home and will not be entitled to any refund. In our invoice packages on future tours and in our pre-tour phone call we will advise each guest before the tour of any additional protocol changes that will be required on that tour.
PO Box 1866
Lake Havasu City, AZ 86405